Support

Running into a problem, or have an idea? Email us at [email protected]. We usually reply within two working days [CHECK].

Frequently asked questions

What can my friends see?

Only your crab: its name and appearance, how healthy it is, its mood, your attributes and which goals you reached today. Never your screen time per app, your steps or your sleep data.

Why does HabitCrab ask for access to Apple Health?

To see whether you reach your goals, such as 7,000 steps a day or 7 hours of sleep. We only read what is needed for the goals you choose. You can change access at any time via Settings › Privacy & Security › Health › HabitCrab.

My crab is sick, but I did reach my goals

Open the app for a moment so your steps and sleep are fetched again. Also check that HabitCrab still has access to Apple Health. If it’s still not right, email us.

How do I add or remove a friend?

You add friends with an invite link in the app. You can remove, block or report a friend from their profile in the app.

How do I cancel my subscription?

Subscriptions run through Apple. On your iPhone, go to Settings › [your name] › Subscriptions and choose HabitCrab. Cancel at least 24 hours before the end of the period.

How do I delete my account?

In the app via Settings › Delete account. We will then erase your account, your crab and all your data. Cancel any active subscription separately with Apple.

Can I request a copy of my data?

Yes. Email [email protected] and we will send you an overview. Read more in our privacy policy.

Is HabitCrab available for Android?

Not yet. We are starting with iPhone. Join the waitlist if you’d like to hear when it’s available.